Policies at Natural Connections

Registration and Payment

A $50.00 non-refundable processing fee is required upon registration. A non-refundable deposit of 25% of the monthly fee is due upon registration that will be deducted from the last month of the child's enrolment at the centre. We ask for a set of post-dated cheques for the first of every month. Alternatively, e-deposit can easily be arranged. A minimum of one month (30 days) notice is required on departure or when cutting down on the number of attending days. A $25.00 fee is charged for a NSF cheque. Three such incidents may require termination of the parent/centre contract. 

Items Needed at the Centre for our 3-5 Friends

"There's no such thing as bad weather, just bad clothes!"

We are outside every day, rain or shine, so each child needs:

  • A nutritious lunch packed with an ice pack

  • A complete "muddy buddy" or full set of rain gear

  • Appropriate warm clothing including hats and mitts

  • Waterproof boots

  • A complete change of clothing including socks and underwear

  • A nap blanket and small pillow if required

  • An emergency comfort kit

  • Please keep personal toys at home to avoid loss, damage and sharing issues

  • Summertime: please provide sunscreen with name on it, a sun hat and never send your child in backless shoes for safety reasons

  • No electronics please. We are happily a screen-free centre!

Items Needed at the Centre for our 0-36 months Friends:

  • our littles ones need the items above as appropriate plus

  • a month's supply of diapers, wipes and creams clearly labelled

  • daily age appropriate lunch food and ready made bottles where appropriate

*Please note that all bedding will be sent home on Friday for a wash and is to be returned on Monday.  Thank you!  


We enjoy celebrating special days and plan fun activities and food for them! Families are welcome to provide a small portion of a nut-free, sesame free treat for the children on their child's birthday. We love learning about multicultural celebrations and welcome new ideas. Please share!


Our key strategy for  discipline at NCCC is to respect the rights and well being of each child. We strive to create a safe and positive environment that encourages the development of problem solving skills, language and empathy. We devote the time to supporting all children in this.


We are a nut-aware facility. So long as we have no registered nut allergic children in the centre, we do not ban nut products. This is very carefully monitored.

A healthy snack is provided for each child in the morning and the afternoon. Each one is, or is accompanied by, a fresh fruit or vegetable. Snacks are varied and geared to expose the children to different tastes and textures. We post the daily snacks on our monthly newsletter to assist families in planning their meals at home.

Families are asked to provide a healthy lunch for their child, in reusable containers and packed with an ice block. Please refrain from plastic wrap. We are raising environmentally-aware kids! Rubbermaid makes a great kids "lunch block"!

Note: We will never force a child to eat something. We believe in respecting his/her ability to choose. We give the children lots of time to eat their lunch in a comfortable and relaxed setting. If he or she cannot finish it, we'll send it home so you know and can adjust the amount for next time.

Nap Time

All children are encouraged to have a quiet rest in the afternoon, however no child is forced to. We find that fresh air usually solves the dilemma! If the child is unable to sleep, they are given a quiet book or puzzle time as an alternative. Please note that we are governed by the individual needs of the child and will never force a child to stay awake when they are clearly in need of sleep. The nappers are gently awakened if more than 90 minutes go by to support nightly sleep routines.

Health and Hygiene

A child should be kept home when any of the following symptoms occur:

  • Pain - any complaints of unexplained or undiagnosed pain

  • Difficult breathing-wheezing or a persistent cough

  • Fever (100 degrees/ f/38.3 degrees or more), sore throat or trouble swallowing

  • Infected skin, discharge from eyes or an undiagnosed rash

  • Headache and stiff neck (should see a physician)

  • Unexplained diarrhea or loose stool in the last 24 hours (may or may not be combined with nausea, vomiting or stomach cramps)

  • Nausea or vomiting, one or more times in the past 24 hours

  • Severe itching, dry skin or either body or scalp if caused by head lice or scabies

  • Children with known suspected communicable disease

  • Once a child's temperature, well-being and energy return to normal, the child is no longer considered contagious and may return back to daycare

Medication will be administered to children only when absolutely necessary with the following guidelines:

  • Parents must fill out an 'Administration of Medication' form before any medication can be administered to a child. The form includes date, child's name, the doctor's name and phone number, dosage and information about the medication. Staff will document on the form: the date, time, and dosage of when the medication was administered.

  • Medication must be send in the original container and include directions for use or physician's instructions (no 'over-the-counter' medications will be administered unless accompanied by a doctor's note stating the dose and name of medication).

  • Medications will be placed in the 'Medication Box' and inaccessible to the children.

  • Inhalers will be kept in a clear Ziploc bag labeled with the child's name. However, staff will only assist the child when administering the medication (hand-over-hand).

  • Inhalers must be prescribed by a doctor and a medical form must be filled out; inhalers must be handed directly to staff in a Ziploc bag with the child's name on it.

  • Important Note: Please do not send any medications (over-the-counter or prescribed) in your child's backpack or lunch kit!

Arrivals and Departures

Every child is to be personally dropped off or picked up by a parent/guardian or an authorized person stated in the registration package and emergency consent card. Your child is to be signed in daily on the sign-in sheet. Please try to have your child at daycare at approximately the same time each day to enable him/her to develop routines and no later than 9:30 please. Programs such as circle, music, etc. will generally begin at 9:30am. We also may leave for our outside experience around this same time

If any unauthorized person (not on the pick-up list) comes to pick up your child, your child will not be released without written consent dated and signed by the parent. The Educators are forbidden to allow your child to leave the centre with anyone other than yourself or a person authorized by you.

Procedure if a child is not picked up by 5:30pm and the parent has not phoned:

We will try to reach all persons who have been designated as a pick-up person for that child on their emergency form (ie. parents and emergency contacts). Starting with the parents first, we will try to reach each designated person at least two times; also leaving a message to let them know we are trying to contact them in regards to picking up the child from daycare, leaving the time, contact info, name and date.

If no contact can be made with either a parent or emergency contact person in regards to coming and picking up the child by 6:30pm, Social Services will be informed. Please be aware that constant late pick-ups will be cause for termination of the parent agreement contract as determined by the centre manager.

In order to ensure your child's safety; please send a written note when someone other than yourself or your emergency contact will be picking up your child. Please state the first and last name of who will be picking up your child, the time they will pick up your child and the date. Also, please ensure that whomever is picking up your child has photo identification on hand before the child will be released into their care.

We aim to close our centre promptly at 5:30pm. In order to discourage late pick-ups and to pay staff for their extra time we have a late-fee charge of $1.00 per minute, paid directly and immediately to the staff member by cash or cheque.


Ready to register with us?